For your security we will never ask for your account information electronically. Should you ever have any questions or concerns please contact us by phone at (504) 522-3203.
Customers are advised to never give out confidential financial information in response to an unsolicited e-mail. Remember, Hibernia Bank does not request confidential, personal or secure log-in information via e-mail.
- Customers should be cautious about e-mailing personal or financial information since e-mail IS NOT a secure communication channel.
- Be wary of anyone calling you to ask for bank account or personal information over the phone. Hibernia Bank will never call you to ask for confidential information.
- Click here for information about FDIC Fraud Alerts Concerning E-Mails.
Beware of Phone and Mail Scams
Scammers don't just send spam. They can also call you or send mail that looks official or threatening. You should never respond to phone calls, emails or mail that requires or demands sensitive information or payment without checking its source.
Online E-Banking Security
To access the E-Banking Service you must have an Internet Explorer or compatible web browser and 128-bit data encryption. We recommend that you periodically check your browser and download the most up-to-date version available.
- Not to give out your identifying information such as your PC Password to any other person. The Bank may rely on your Access ID to identify you when providing banking services to you.
- Never to leave your account information displayed in an area accessible by others
- Never to leave your PC unattended while using E-Banking
- Always exit the system by clicking on EXIT after using E-Banking
- Notify us at (504) 522-3203 immediately if you suspect that your Access ID or Password has become known to any unauthorized person.
In addition to compatible software, you must have an Internet banking User ID, and maintain one or more eligible accounts at Hibernia Bank. To use our E-Banking Services, you will need to have or establish one or more of the following accounts: Economy Checking, Regular Checking, Money Market Deposit Account, or Statement Savings. Any account that requires two or more signatures to make withdrawals, transfers or other transactions is not eligible for E-Banking Services.
You can usually access E-Banking Services seven (7) days a week, twenty-four (24) hours a day. However, at certain times, some E-Banking Services may not be available.
You may not appropriate any information or material that violates any copyright, trademark or other proprietary or intellectual property rights of any person or entity while using the E-Banking Services. You may not gain, or attempt to gain, access to any E-Banking Service server, network or data not specifically permitted to you by Hibernia or its suppliers, and you must not include any obscene, libelous, scandalous or defamatory content in any communications with Hibernia or its suppliers.
Cash Management Services Agreement
To become eligible for E-Banking Services, you must accept and agree to the terms of the Cash Management Services Agreement. See the Cash Management Services Agreement for the details of the E-Banking Service.
E-Banking Online E-Mail Communications
Electronic messages sent and received via the "Contact Us" option in E-Banking are secure (i.e., once Hibernia has accepted your Access ID and Password and your browser shows that a secure connection has been established). Communications sent over the public Internet, or through your own e-mail software, is not necessarily secure. Therefore, we will not send, and we strongly suggest that you do not send, any confidential account information unless using the "Contact Us" option within the E-Banking System. You agree that we may take a reasonable time to act on any e-mail. Correspondence that requires expeditious handling – for example, if you need to report an unauthorized transaction from one of your accounts, or if you need to immediately stop payment on a check you have issued, should be made by calling Hibernia at (504) 522-3203. You agree that Hibernia may send you electronic messages about other products or services that we offer.
You agree that Hibernia is not responsible for any electronic virus that you may encounter while on the Internet using E-Banking. We encourage you to routinely scan your computer and disks using any reliable virus protection product to detect and remove any viruses found. Undetected or un-repaired, a virus may corrupt and destroy your programs, files and hardware.
Links to Other Sites
Information that Hibernia publishes on the Internet may contain links to other sites and third parties may establish links to Hibernia’s site. Hibernia makes no representations about any other web site that you may access to, from or through this site. Unless expressly stated in writing, Hibernia does not endorse the products or services offered by any company or person linked to this site nor is Hibernia responsible for any software or the content of any information published on the site of any third party. You should take precautions when downloading files from sites to protect your computer software and data from viruses and other destructive programs.
Charges and Fees
Fees for E-Banking Services are set forth on a fee schedule available from Hibernia. Customer Service requests for which Hibernia may charge you include: ordering copies of checks, copies of statements or other requests made through the "Send a Request" option. These service requests are subject to Hibernia's normal service charges that were/are disclosed at account opening and in any subsequent editions of or amendments to your Schedule of Fees and Charges. Please refer to the latest version of your Schedule and any applicable amendments.